International Shipping Info

Vissla offers International Shipping via DHL Worldwide Express (3-5 business days) and USPS (2-14 business days). Shipping pricing is live within checkout and varies per country. Orders will be processed and shipped within two to four business days, excluding holidays and weekends.

The customer is solely responsible for all duties, import taxes and brokerage fees (if applicable). These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Currently we offer international shipping to: Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Bolivia, Botswana, Canada, Chile, China, Columbia, Comoros, Costa Rica, Cuba, Dominican Republic, Ecuador, Fiji, Guam, Guatemala, Hong Kong, India, Kenya, Macao, Madagascar, Maldives, Mauritius, Mexico, Mozambique, Namibia, Nicaragua, Panama, Philippines, Puerto Rico, Peru, Samoa, Seychelles, Solomon Islands, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Taiwan, Trinidad and Tobago, U.S. Virgin Islands, Venezuela, and Zimbabwe.

If you have any other questions in regards to International shipping, tracking or returns, you can scroll down and read the sections titled International Shipping info, International Tracking info, and International Return Policy.

Some items may be unavailable for export. This includes all surfboards and some additional items within “Curated Goods” category. For questions, please contact us at care@vissla.com.

Tracking Info

A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation will have some information on how to track your order. If it's been over a few business days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at care@vissla.com and we'd be stoked to help you out.

International Tracking Info

All international orders are shipped via DHL Worldwide Express (3-5 business days) or USPS (2-14 business days). A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation email will provide information on how to track your order. Please contact our customer service team at care@vissla.com if it has been over 4 business days since you placed your order if you still haven't received a tracking email and we'd be stoked to help you out.

Return Policy

If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly.

If you purchased the product from Vissla.com, please follow these instructions:
If you've used the product you can't return it, sorry! If the product hasn't been used you can return it to us within 30 days of your purchase date using our pre-paid return shipping label. Please note, return shipping will be deducted from your refund. You can follow the instructions below to get one of those labels. Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a full refund. You can go back and purchase what you need. Please allow 7-14 days from when we receive the returned product for the money to be refunded.

To return a purchase, please follow the instructions:
1. Click the link below: : https://www.vissla.com/apps/redo/returns-portal#/login
2. Enter the email address you used to place your order.
3. Check your email for the instructions emailed to you.
4. Select the order you would like to return.
5. Complete and submit the online return request form, and print the pre-paid return shipping label.
6. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
7. Drop your return package off at a shipping location.

A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at care@vissla.com and we'd be stoked to help you out!

*Vissla does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water.

*Vissla reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused.

*All sales are final on Vissla stickers, gift cards, prints, surfboards, and books.

International Return Policy

If you've used the product you can't return it, sorry! If the product hasn't been used, damaged, and tags are still attached, you can return it to us within 30 days of your purchase. Vissla does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

To return an International purchase, please follow the following instructions:
1. Click the link below: : https://www.vissla.com/apps/redo/returns-portal#/login
2. Enter the email address you used to place your order.
3. Check your email for the instructions emailed to you.
4. Select the order you would like to return.
5. Complete and submit the online return request form.
6. Create your own label with the carrier of your choice with a label that has tracking.
Ship to:
Vissla Ecom Returns - International
16902 Von Karman Ave
Building B
Irvine, CA 92606
7. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
8. Drop your return package off at a shipping location.

Please allow 7-14 days from when we receive the returned product for the money to be refunded. A return confirmation will be sent to you as soon as your return has been processed. Your refund will be credited back in US Dollars at the current exchange rate. You can always ask us for help, contact our customer service team at care@vissla.com and we'd be stoked to help you out!

*Vissla does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water.

*Vissla reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused.

*All sales are final on Vissla Stickers, prints, surfboards, and books.

Apparel & Accessories Warranty

WARRANTY

If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly.

DON'T PANIC, Vissla covers any apparent malfunctions or defects in material or workmanship under warranty for ninety (90) days from the original purchased date. Apparel and accessories are only covered when purchased from an authorized dealer. The apparel warranty covers defects in materials and workmanship, but does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Vissla will repair or replace the product with an existing comparable style.

HOW DO WE DECIDE IF IT’S COVERED UNDER WARRANTY?
Someone from Vissla will determine whether your product qualifies under our warranty.

HOW TO PROCESS YOUR WARRANTY
1. Contact customer service by phone at 949.769.3700 or by e-mail at care@vissla.com.
2. Please include the following in your e-mail:
- Photos of the defected item
- Your Web Order ID # WEBV-01234
- Description of your warranty
- Your address
- Your phone number
3. After contacting the warranty department, ship your warranty promptly

HOW TO SHIP YOUR WARRANTY
1. Include a copy of the original packing slip
2. Ship your product to:

VISSLA
Attn: Warranty Dept.
18 B Journey
Aliso Viejo, Ca. 92656

Wetsuit Warranty & Repairs

TO START THE WARRANTY PROCESS CLICK HERE.

PLEASE INCLUDE YOUR WETSUIT WARRANTY FORM FILLED OUT, A COPY OF YOUR PURCHASE RECEIPT, AND A RETURN SHIPPING LABEL WHEN SENDING IN YOUR WETSUIT TO VISSLA.

Download Warranty Form

WARRANTY REPAIRS

If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly.

DON’T PANIC, Vissla offers a 1 year from purchase date manufacturer warranty on all neoprene and 90 days from the purchase date for wetsuit accessories. Warranty repairs cover any apparent malfunctions under normal use like a zipper that’s busted or a seam that’s torn. Warranty repairs are free of charge.

NON-WARRANTY REPAIRS
Non-Warranty repairs cover damage caused by normal wear and tear that is not caused by a malfunction. Examples include: a blown-out panel, a fin cut, worn material, extended or excessive exposure to sunlight, improper handling or storage, or failure to follow care instructions provided. We charge for non-warranty repairs. Our wetsuit experts at Vissla will contact you if there will be a charge and/or discuss repair options and pricing.

HOW DO WE DECIDE IF IT’S A WARRANTY OR NON-WARRANTY REPAIR?
Someone from Vissla will determine whether your wetsuit repair qualifies under our warranty or if there will be a charge and/or discuss repair options and pricing.

HOW TO PROCESS YOUR WARRANTY
To start the warranty process CLICK HERE.

HOW TO SHIP YOUR WETSUIT
1. Please make sure your wetsuit is washed thoroughly, dirt/sand free, completely dry, and folded neatly. Unfortunately, we can’t repair suits that are sandy, dirty or wet since they may damage our machines.
2. Make sure the box you use to ship the wetsuit in is large enough to prevent from too much creasing.
3. Place the Vissla Wetsuit Repair Form (completely filled out) in the box with your wetsuit along with a copy of your original packing slip.
4. Please make sure you have your tracking info for shipping.
5. Please include a return shipping label.

PLEASE MAKE SURE THAT YOU ARE SHIPPING TO THE OFFICE IN YOUR COUNTRY.
Ship your suit to:
VISSLA – WETSUIT REPAIR
18 B Journey
Aliso Viejo, Ca. 92656

WHEN WILL I GET MY WETSUIT BACK?
Turnaround time is approximately 7-14 business days from the time your suit is received (excluding shipping). If you do not respond to email/phone call correspondence within 45 days we will dispose of the wetsuit.

Download Warranty Form

Ins and Outs of Vissla Wetsuits

Sizing

Mens' Bottoms

Bottom Size	28	29	30	31	32	33	34	36	38
Sofa Surfers & Elastics	XS	S	S	M	M	L	L	XL	XXL
Waist	27.5-28.5	28.5-29.5	29.5-30.5	30.5-31.5	31.5-32.5	32.5-33.5	33.5-34.5	34.5-36.5	37.5-38.5
Hip	36-37	37-38	38-39	39-40	40-41	41-42	42-43	43-45	46-47

Mens' Tops

Tops	S	M	L	XL	XXL
Chest	36-38	38-40	40-42	42-44	44-46
Neck	13.5-15	14-15.5	14.5-16	15-16.5	15.5-17
C/B Sleeve	32-33.5	33-34.5	34-35.5	35-36.5	36-37.5

Mens' Wetsuits

Mens	XXS	XS	S	MS	M	MT	LS	L	LT	XLS	XL	XLT	2XL
Height (ft.)	5'2" - 5'5"	5'4" - 5'6"	5'6" - 5'8"	5'7" - 5'9"	5'8" - 5'10"	5'11" - 6'1"	5'7" - 5'9"	5'10" - 6'0"	6'1" - 6'3"	5'8" - 5'10"	5'10" - 6'2"	6'3" - 6'6"	6'0" - 6'4"
Height (cm)	157 - 167	162 - 168	168 - 173	170 - 175	173 - 178	180 - 185	170 - 175	178 - 183	185 - 191	173 - 178	178 - 188	191 - 198	183 - 193
Weight (lbs.)	110 - 125	125 - 135	135 - 150	155 - 170	155 - 170	165 - 180	165 - 180	170 - 190	180 - 200	175 - 195	180 - 200	190 - 210	210 - 240
Weight (kg)	50 - 57	57 - 61	61 - 68	70 - 77	70 - 77	75 - 82	75 - 82	77 - 86	82 - 91	79 - 88	82 - 91	86 - 95	95 - 109
Upper Chest (in.)	33.5	35.5	37.4	39.3	39.3	39.3	41.3	41.3	41.3	43.3	43.3	43.3	45.3
Upper Chest (cm)	85	90	95	100	100	100	105	105	105	110	110	110	115
Waist (in.)	27 - 29	28.5 - 30.5	28.5 - 30.5	30.5 - 32.5	30.5 - 32.5	30.5 - 32.5	32.5 - 34.5	32.5 - 34.5	32.5 - 34.5	34.5 - 36.5	34.5 - 36.5	34.5 - 36.5	36.5 - 39.0
Waist (cm)	69 - 74	72 - 77	72 - 77	77 - 83	77 - 83	77 - 83	83 - 88	83 - 88	83 - 88	88 - 93	88 - 93	88 - 93	93 - 99

Mens' Surf Booties

US Sizes	3	4	5	6	7	8	9	10	11	12	13
Euro Sizes	35	36	37	38	39	40	41	42	43	44	45
UK Sizes	2	3	4	5	6	7	8	9	10	11	12
Length (in.) (Interior Bootie Length)	7 3/8"	7 3/4"	8 1/4"	8 5/8"	9"	9 3/8"	9 3/4"	10 1/8"	10 1/2"	10 7/8"	11 3/8"
Length (cm) (Interior Bootie Length)	18.8	19.8	20.8	21.8	22.8	23.8	24.8	25.8	26.8	27.8	28.8

Mens' Surf Gloves

Sizes	S	M	L	XL
Length (in.)	6.6 - 7.2	7 - 7.6	7.5 - 8	7.9 - 8.3
Length (cm)	16.8 - 18.2	18 - 19.2	19 - 20.2	20 - 21.2
Width - Full circumference (in.)	7.25 - 7.75	7.75 - 8.25	8.25 - 8.8	8.8 - 9.4
Width - Full circumference (cm.)	18.4 - 19.7	19.7 - 21	21 - 22.4	22.4 - 24

Mens' Surf Hoods

Sizes	XS	S	M	L	XL	XXL
Length (in.)	20"	21"	22"	23"	24"	24.5"
Length (cm)	51.0 cm	53.5 cm	56.0 cm	58.5 cm	61.0 cm	62.0 cm

Boys' Wetsuits

Boys	4	6	8	10	12	14	16
Height (ft.)	3'10" - 4'1"	4'1" - 4'4"	4'4" - 4'7"	4'7" - 4'10"	4'10" - 5'1"	5'1" - 5'4"	5'4" - 5'8"
Height (cm)	117 - 125	125 - 132	132 - 140	140 - 147	147 - 155	155 - 163	163 - 173
Weight (lbs.)	35 - 50	45 - 60	55 - 70	70 - 85	85 - 100	100 - 115	115 - 135
Weight (kg)	16 - 23	20 - 27	25 - 32	32 - 39	39 - 45	45 - 52	52 - 61
Upper Chest (in.)	22 - 24	24 - 26	26 - 28	28 - 30	30 - 32	32 - 34	34 - 36
Upper Chest (cm)	56 - 60	60 - 65	65 - 70	70 - 75	75 - 80	80 - 85	85 - 90
Waist (in.)	19 - 21	21 - 23	23 - 25	25 - 27	26 - 28	28 - 30	29 - 31
Waist (cm)	48 - 53	52 - 57	57 - 62	62 - 67	66 - 71	70 - 75	74 - 79

Boys'

Age	8-9	9-10	8-9	9-10	11-12	13-14	14+	14+	14+
Bottom Size	22 (8SLIM)	23 (10SLIM)	24 (8REG)	25 (10REG)	26 (12)	27 (14)	28 (16)	29 (18)	30 (20)
Tops & Elastics	SM	SM	SM	MD	MD	L	L	XL	XL
Waist	22-24	22-24	22-24	25-26	25-26	27-28	27-28	29-30	29-30
Height	49-54	49-54	49-54	52-60.5	52-60.5	60-65	60-65	65-68	65-68
Weight (lbs)	50-65	50-65	50-65	63-95	63-95	90-122	90-122	110-140	110-140

Kids'

Age	4	5	6	7
Tops & Bottoms	4 / S	5 / M	6 / L	7 / XL
Chest (in.)	22-23	23-24	24-25	25-26
Waist (in.)	21-21.5	21.5-22	22.5-23	23.5-24
Height (in.)	39-41.5	42-44.5	45-46.5	47.5-48.5
Weight (lbs)	33-37	37-43	43-49	47-54

DaFin Fins

Size	XS	S	M	ML	L	XL
Shoe Size	3-4	5-6	7-8	9-10	11-12	13-14

Jobs

Vissla strives to acquire, cultivate and retain top talent. We look for people who incorporate the traits that encompass our company values: integrity, quality, creativity, teamwork and enjoyment. In return, Vissla offers an exciting, challenging and financially rewarding work environment.

We're currently running with our heads down, but if you have any interest you can always submit your CV, resume and portfolio (if applicable) to info@vissla.com. We'd be stoked to keep your information on file.